Here is some useful info...copy and paste and pass along-

*** Hardeners to use ***
Angel: All
Amarr Navy: EM/Thermal
Gurista, Mordus, Gallente: Kinetic/Thermal
Blood: EM/Thermal
Sansha: EM/Thermal
Serpentis: Kinetic/Thermal
Mercenary: EM/Thermal/ (Kinetik missiles)
Caldary navy: Kinetic/Thermal
Khanid: EM/Thermal
Zazzmatazz : all types of dmg
Mordus: Kinetic/thermal
Rogue Pirate: EM/Explosive/Kinetic
Odamian: Kin/therm

*** Damage types to use ***
Angel: EM(shields) Explosive(Armor), or thermal
all round
Amarr Navy: EM (shield) Explosive(Armor)
Mordus: EM (shield) Explosive(Armor)
Gurista: EM(shields) Explosive(Armor),
Thermal/Kinetic all round
Blood: Thermal
Sansha: Thermal
Serpentis: Thermal
Mercenary: Explosives
Caldary Navy: Explosives (Kine/Therm)
Khanid: EM(shields) Explosive(Armor)
Zazzmatazz: EM(shield)/Explosive(Armor)
Rogue Pirate: EM(shield)/Explosive(Armor