Don't pvp when talking with a girl friend via phone.

Enemies ------- Hardener to use --- Damage type to use
Blood Raider --- EM/Thermal ----------- EM
Guristas ------ Kinetic/Thermal ------- Kinetic
Sanshas ------ EM/Thermal ----------- EM
Serpentis ----- Thermal/Kinetic ------------ Kinetic
Angel. ------- All Resis (pri. Expl. ,Kin.) --- Explosive
Mordus ------- Kinetic/Thermal ------------ Kinetic
Rogue Drones -- All Resis (pri. Expl. kin) ---- EM
Mercenary ----- All Resis (pri. EM, Therm) -- Thermal
Minmatar. ----- All Resis --------------- Thermal (sec. Explosive)
Gallente. ------ Kinetic/Thermal (sec..EM) -- Thermal
Amarr -------- EM/Thermal. ---------- Thermal
Caldari ------- Kinetic/Thermal -------- Kinetic

Tactical Shield Manipulation4, Shield Upgrade4, Shield Operation5, Shield Management4